At Esmelula we aim to be as fast and secure as possible. When it comes to your postage items, every order is packed with care and sent with Australia's leading courier companies. If you have any questions about our shipping policies please read below or contact us anytime.

1. How Long Will It Take To Arrive

Please consider that this is a guide only. Esmelula does our best to ensure your packages are shipped in a timely manner, but we cannot be held accountable for unforeseen circumstances with courier companies.

Australian Domestic Orders

All orders sent via Express Service will arrive in 1-4 business days while orders sent via Standard Shipping will arrive in 3-6 business days.

International orders

2. We are currently only servicing New Zealand, Australia, USA & UK . Please allow 5-14 Business Days for your items to arrive for orders not shipping to Australia.
When Are Orders Dispatched

Orders received before 10 am Australian Eastern Standard Time (AEST) are dispatched the same business day (Mon-Fri). Orders received after 10am are dispatched the next business day.

3. Tips For Fast Delivery

Double check your address before ordering.
Couriers have 'Authority to Leave' parcels if safe. We recommend having a parcel sent to your workplace if you live in an apartment block, have a property which is not accessible to a courier or there is no safe place to leave a parcel. If being delivered to a workplace, including the name of the business, not the shop number or level. GOT AN URGENT ISSUE? Email Us: info@esmelula.com.au4.

4. Who Delivers My Order?

Orders are delivered by multiple courier services depending on buyers address. 

5. Tracking Numbers 
Esmelula will provide every parcel that leaves our warehouse with a tracking number including free delivery parcels.

6. What If I Live Outside A Major City Or A Remote Area?

If you live in a place that might not on the Australia Post Express Network eg. the Northern Territory, use the Australian post website to check your area or get in touch with us directly. We are always happy to assist you with your postage needs. If you live in a Remote location we recommend allowing 3-4 business days for your order to arrive.